Q: What is PayerExpress?
A: PayerExpress is a website
that you can use to securely view and pay your bill online.
Q: Does it cost anything to enroll in PayerExpress?
A: No. It is free to sign up
for PayerExpress.
Q: How do I create a new PayerExpress account?
A: From the PayerExpress home
page, click on the “Enroll” button. This
will take you to the Enrollment page, where you will be asked to provide basic
contact information, choose your security settings, and to enter the basic
financial information that you will use to pay your bill. When you have completed the enrollment
process, an activation e‑mail will be sent to you. Once your account has been activated, you can
login and start managing your account online.
Q: How do I enroll in BillMail®?
A: On the Enrollment page,
check the box next to the statement that reads, “I want to receive my bills via
BillMail”. Once your PayerExpress
account has been activated, you will begin receiving your bills via BillMail®,
each time a new bill is available.
Q: Can I make a payment without enrolling in PayerExpress?
A: PayerExpress’ “Pay Now”
option allows you to make a payment without formally enrolling in
PayerExpress. This might be useful if
you need to make a one-time payment.
You can also make an un-enrolled payment over the phone, by calling
877-940-0105
Q: What methods of payment are offered by PayerExpress?
A: Currently PayerExpress
allows you to pay by having funds drawn directly from your checking or savings
account.
Q: What payment channels does
PayerExpress offer?
A: PayerExpress allows you to pay your
bill at the PayerExpress website; via your e‑mail inbox through BillMail®; or over the phone through Interactive Voice Response (IVR) technology, or by speaking with a Customer Service Representative.
Q: How do I pay a bill from the PayerExpress website?
A: It’s easy to a pay a bill
from the PayerExpress website, using the financial account information you
provided on the enrollment page.
To make a payment from the PayerExpress website, you:
·
Begin by logging in to PayerExpress.
·
From the Main Menu, click on the “Search My Bills and
Payments” link.
·
On the “Search and Pay My Bills” screen, you will see all of
the bills, both past and present, which have been loaded into the PayerExpress
system for your account. You will also
see any payments that you made toward these bills through PayerExpress.
o
You can reduce the number of bills presented to you by using
the search criteria at the top of the page.
·
You can select a bill to pay by either clicking the “View”
button next to a bill in the “Statement Date” column, or by clicking the “Pay
Now” button of an unpaid bill in the “Status” column. Either one of these buttons will bring you to
the bill presentment screen, where you can see your bill.
·
The bill presentment screen includes a full image of the
bill to be paid, a posting timeframe that lets you know when your bill will be
paid; and a ‘Bill Payment’ amount section, where you indicate the amount you
wish to pay. Once you have entered the
amount you wish to pay in the ‘Bill Payment’ section, click the “Pay Now”
button.
·
You will now see the Payment Authorization screen, which
contains authorization language, which confirms that you would like to pay your
bill for the dollar amount you indicated.
If the information on the authorization screen is incorrect, click the
“Back” button, and make the necessary changes to your payment. If the information on the authorization
screen is correct, click the “Pay Now” button, and your payment will be made.
·
The final screen you will see is your ‘Bill Receipt’, which
confirms that your payment has been sent for processing, and informs you that
you will be receiving a confirmation e-mail that provides you with a Transaction
ID number, which will allow you to track your payment.
Q: Does PayerExpress offer automatic bill payment?
A: Yes, if you choose to
setup a recurring payment, PayerExpress can make automatic deductions from your
financial account.
Q: How do I setup an automatic payment via PayerExpress?
A: When you login to
PayerExpress, you can setup a recurring payment by clicking on “Add a New
Recurring Payment” option on the Main Menu.
Next, you create a name for your recurring payment, outline when you
want the payment to be made, indicate that you authorize the payment to be made
on an ongoing basis by checking the box next to the, “I Agree”, statement, and
submit your recurring payment by selecting the “Submit” button at the bottom of
the screen. You will know that your
recurring payment has been successfully updated when a message appears on your
screen that states, “Recurring Payment updated successfully”. Your payment will be automatically deducted
from the financial account you listed on the Enrollment page, at the times you
specify.
Q: How do I make changes to an automatic payment that I have already
setup?
A: You can make changes to an
already-existing, recurring payment by logging in to PayerExpress, and clicking
on the “Maintain Recurring Payments” option on the Main Menu. Next, you select the recurring payment that
you wish to make changes to, indicate that you authorize the payment to be made
on an ongoing basis by checking the box next to the, “I Agree”, statement, and
submit your recurring payment by selecting the “Submit” button at the bottom of
the screen. You will know that your
recurring payment has been successfully updated when a message appears on your
screen that states, “Recurring Payment updated successfully”. Your payment will be automatically deducted
from the financial account you listed on the Enrollment page, at the times you
specify.
Q: How do I stop an automatic payment?
A: To remove an
already-existing, recurring payment, you must login to PayerExpress, and
clicking on the “Remove a Recurring Payment” option on the Main Menu. Next, you select the recurring payment that
you wish to remove. A message will
appear, asking you to confirm that you want to remove the recurring payment; if
you do not want to remove the indicated payment, click the “Cancel” button and
you will return to the Main Menu; if you want to remove the selected recurring
payment, click the “Remove” button. You
will know that your recurring payment has been successfully removed when a
message appears on your screen that states, “Recurring Payment successfully
removed”.
Q: Will my PayerExpress bill look different than my paper bill?
A: PayerExpress attempts to
match the appearance of the paper bill you typically received. You should find that the bill you view online
via PayerExpress is very easy to read and comprehend.
Q:
Will I be able to view bills from previous months?
A: Yes. Your previous bills will be available for you
to view and track via PayerExpress, allowing you to track your past payments, and
to compare your current bill to your previous bills.
Q: How do I update my PayerExpress contact and financial account
information?
A: In order to update your
profile, login to PayerExpress and click on “Change My Account Profile”. You will be asked to correctly answer two of
the five security questions that you answered at your initial enrollment. The two questions that you are asked to
answer will be randomly selected by the PayerExpress system. After you have successfully
answered the security questions, your profile will appear, and you can make any
necessary changes to it. Once you are
finished, and you save your profile, you will be notified via e-mail that
changes have been made to your account profile.
Q: How do I update my PayerExpress password?
A: In order to update your
profile, login to PayerExpress and click on “Change My Password”. You will need to enter your old password,
your new password (twice), and to correctly answer two of the five security
questions that you answered at your initial enrollment. The two questions that you are asked to
answer will be randomly selected by the PayerExpress system. Once you have entered data in
each of the required fields, simply click the “Change Information” button, and
a “Password Successfully Changed” message will appear on your screen, notifying
you that your password has been successfully changed.
Q: Is my information secure?
A: Yes. Each PayerExpress transaction is conducted
over secure servers and all sensitive data, including your financial account
information, is encrypted. Your complete
financial account information will never be displayed on screen.
Q: Can I pay my bill from any computer?
A: You can pay your bill from
any computer with access to the Internet.
Q: How will I know if a payment made through PayerExpress
has been successfully processed?
A: Once you have successfully
completed a transaction via PayerExpress, you will receive an e-mail from
PayerExpress, informing you that your payment is being processed, when it is
expected to be deducted from your financial account, and when it is expected to
be posted to your bill. The e-mail will
also give you a Transaction ID number, which you can use to track your payment,
step-by-step on the PayerExpress website.
Q: How can I track the status of my PayerExpress
transaction?
A: The Transaction Status
screen provides you with valuable information about your bill and payment, such
as: when a bill was loaded into the PayerExpress system, when you were notified
that it was available to be viewed, when you made a payment, how you made a
payment, when it was processed, and finally, when the bill was paid.
To track the status of a transaction, you must first login to
PayerExpress. From the Main Menu, you
can view the transaction status of a bill by one of two ways:
Q: How do I un-enroll from PayerExpress?
A: To un-enroll, you must
first login to PayerExpress, then select the “Un-Enroll” link on the Main
Menu. You will see your login name, and
a blank field that requests information about your account from you. Enter the requested information, click the “Un-Enroll”
button, and a message will appear, confirming that you have un-enrolled from
PayerExpress.